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O2 sends surprise refund cheques after 15 years

O2 sends surprise refund


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Portable system O2 has been sending a portion of its previous clients discounts, 15 years after the finish of their agreements.

A few people posted on Twitter that they had gotten a letter and check from parent organization Telefonica expressing: “You have a discount.”

Some were dubious that the letter was sent by digital fraudsters.

In any case, O2 affirmed that it had sent checks to a gathering of individuals who were over-charged over 10 years back – with intrigue.

“We distinguished a charging issue which implied a few clients were charged twice on their last bill before leaving O2. We have been reaching those influenced to apologize and send their discount,” the organization said in an announcement.

One client said they had been offered a discount of £127, while another was sent a check for about £2.

In the joined letter, Telefonica said the discount sums included 4% intrigue.

A letter from O2 that says: 'You've got a refund'

“We have a duty to do everything we can to repay any client for what’s legitimately theirs, regardless of whether they’ve since left the system and it’s a low-esteem sum,” the organization said.

O2 said it had recognized a gathering clients it had over-charged toward the start of the year, yet had deferred conveying checks until coronavirus lockdown measures had been facilitated. It told it was anything but a typical issue.

The organization additionally said it had put forth attempts to follow previous clients’ most recent locations, so it could give the 15-year-old discounts.